Welcome to the Chic Home Decor Sale Shop family. We understand that creating your perfect home is a journey of discovery, and sometimes, a product might not fit your vision as you imagined. Just as we are committed to bringing you elegance, comfort, and joy through our curated collections, we are dedicated to ensuring your satisfaction with a thoughtful and transparent returns process.

Our Policy at a Glance

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Process: Please initiate your return or exchange request within the 15-day window using the process below.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.

Please Note: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our thoughtful homemakers, the following items from our menu are final sale and cannot be returned or exchanged:

  • Adaptive Toys: Due to their specialized nature and hygiene considerations.
  • Artificial Flowers & Plants / Artificial Greenery: As these are considered sanitary goods once opened.
  • Candles & Home Fragrances: For safety and sanitary reasons.
  • Cleaning Supplies & Cleaning Tools: For health and hygiene protection.
  • Any item that is damaged due to misuse, is not in its original condition, is missing parts, or is returned without its original packaging.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please email our customer service team at [email protected] with the subject line “Return/Exchange Request”. Use the template provided below to ensure we have all necessary information.
  2. Await Authorization & Instructions: Our team, based in Evansville, Indiana, will review your request and email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions within 2 business days. Please do not ship items back without an RMA number.
  3. Package Your Item Securely: Place the item in its original packaging, include all tags and accessories, and seal the box securely. Include a copy of your order confirmation or the RMA email inside the package.
  4. Ship the Package: Send your return to the address provided in your instructions. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
  5. Confirmation & Resolution: Once we receive and inspect your return, we will notify you via email.
    • For refunds: Your refund will be processed automatically.
    • For exchanges: We will ship the replacement item to you promptly. If the desired item is out of stock, we will issue a refund or contact you for an alternative.

Return/Exchange Request Email Template

To help us serve you efficiently, please copy and paste the template below into your email.

Subject: Return/Exchange Request Dear Chic Home Decor Sale Shop Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email Address: [The email used on the order] Phone Number: [Your Phone Number] Item(s) to Return/Exchange: – Product Name: [e.g., “Serenity Area Rug, Medium”] – SKU/Item #: [If available on your order confirmation] – Reason for Return/Exchange: [e.g., “Size not suitable”, “Color differs from screen”] Desired Action (please circle one): RETURN for Refund / EXCHANGE for [Specific Product Name & SKU if known] I have read and understand the Returns & Exchanges policy, including the list of non-returnable items. Thank you, [Your Name]

Refunds: Timing & Method

Your comfort and security are our priority, extending to your refund.

  • Timing: Please allow 5-10 business days for us to receive and process your return. Once processed, your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account depends on your financial institution’s processing times but is typically within 3-10 business days thereafter.
  • Method: Refunds are processed securely through our PCI-DSS compliant payment gateways. We do not store your payment details, ensuring the same level of security as your original purchase.
  • Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

We’re here to help you create a home that feels uniquely, comfortably, and joyfully yours. If you have any questions about our policy, please don’t hesitate to reach out.

Email: [email protected]
Mailing Address: Chic Home Decor Sale Shop, Attn: Returns, 2145 Kyle Street, Evansville, IN 47713, USA

This policy is part of our commitment to transparency and care, as outlined in our Privacy Policy.