Welcome to the Chic Home Decor Sale Shop FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more to ensure your journey to a beautiful, cozy, and joyful home is as seamless as possible. Can’t find what you’re looking for? Our friendly customer service team is always here to help.

About Our Products & Collections

What kind of products do you offer?
We curate a thoughtful collection focused on Cozy Elegance and Playful Functionality. Our range includes home decor essentials like Area Rugs, Accent Rugs, Artificial Greenery & Plants, Statement Lighting (Ceiling Lights), and Bathroom Accessories, as well as items for comfort and joy such as Bedding Sets, Bath Towels, Candles & Home Fragrances. We also proudly offer inclusive play options like Adaptive Toys, Building Sets, and Board Games.
Are your artificial plants and flowers realistic?
Absolutely! We select our Artificial Flowers, Plants, and Greenery for their high-quality materials and lifelike appearance. They are designed to bring lasting beauty to your space without maintenance, perfect for adding a touch of nature to any corner.
Do you offer complete bedding collections?
Yes! We offer curated Bedding Sets & Collections designed to help you create a cohesive and cozy retreat. You can find everything you need to transform your bedroom into a personal sanctuary.

Ordering, Payment & Account

What payment methods do you accept?
We offer a secure and easy checkout process. We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. You can shop with confidence.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.

Shipping & Delivery

Please Note: All orders are processed within 1-2 business days at our warehouse in Evansville, Indiana, USA. Delivery timelines begin after this processing period.
Where do you ship from and to?
We ship from our headquarters in Evansville, Indiana, USA. We proudly deliver to doorsteps worldwide, excluding a few remote regions and parts of Asia. During checkout, you can enter your address to confirm serviceability.
What are my shipping options and costs?
We offer two convenient options:

🚚 Standard Shipping ($12.95 Flat Rate):
  • Carrier: DHL or FedEx
  • Timeline: 10-15 business days after shipping.
  • Perfect for: Faster delivery of single items like a Statement Lighting piece or a Bathroom Storage solution. Includes full tracking.
🎁 Free Shipping (Orders Over $50):
  • Carrier: EMS
  • Cost: FREE
  • Timeline: 15-25 business days after shipping.
  • Perfect for: Larger orders, stocking up on Cleaning Essentials, or building a complete Bedding Collection. Includes tracking.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor its journey directly with the carrier (DHL, FedEx, or EMS).
Why is my delivery estimate longer for free shipping?
Our Free Shipping option uses EMS, a reliable and cost-effective service that allows us to offer great savings on qualifying orders. The slightly longer transit time helps us keep costs down so we can pass the value on to you.

Returns & Refunds

What is your return policy?
We want you to love every item. If you’re not completely satisfied, we offer a hassle-free return policy within 15 days of receiving your item(s). Items must be in original, unused, and resalable condition with all tags and packaging.
How do I start a return?
Please visit our dedicated Returns & Refunds page for the full procedure, including how to initiate a return request and obtain a return authorization. For personalized help, you can also contact our customer service team.
Are there any non-returnable items?
For health and safety reasons, certain items like opened Cleaning Supplies or personalized goods may not be eligible for return. Full details are available on our Returns & Refunds page.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process your refund to the original payment method. This typically takes 5-10 business days after the return is approved.

Still have questions? Our team in Evansville is dedicated to supporting you from browsing to unboxing.

📧 Email us at: [email protected]

We’re here to help you create a home that feels uniquely yours.

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